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The Four Cornerstones of Our Customer Commitment

THE ‘CUSTOMER FIRST’ EXPERIENCE

  • Open communication.
  • Approachable, accountable and eager to help.
  • Collaborative culture.
  • Partnerships built on trust.
  • Motivated by customer success.

WORLD-CLASS SERVICE

  • 24hr order acknowledgement.
  • 95%+ on time delivery.
  • Excellent product quality.
  • 24hr response to concerns and 14-day resolution.

ENVIRONMENTAL AND SOCIAL RESPONSIBILITY

  • Decreasing carbon footprint and waste.
  • Safe products and safe operations.
  • Dedicated, knowledgeable and committed team members.
  • Supportive, diverse, and inclusive workplace.
  • Actively engaging and supporting the local and global community.

PRODUCT LEADERSHIP

  • The very best lightweight, durable products.
  • Diverse product portfolio.
  • Proven product performance.
  • Customer focused rapid innovation.
  • Backed by deep technical expertise.

CUSTOMER FIRST • INTEGRITY • ACCOUNTABILITY • INNOVATION • PERSONAL DEVELOPMENT • TEAMWORK